Privacy requests & deletion
You may request access, correction, deletion or suspension of processing of your personal information handled by HL Player.
Send a request
Include the request type, app or PC engine version and approximate time of use. A recent PC connection code can help locate records, but the code alone does not establish ownership or authorize deletion. The operator will explain any minimal additional verification needed.
Do not send videos, subtitle content, passwords, authentication tokens or full identity documents. This page does not automatically collect materials or submit a deletion request.
Device data and server data are separate
- Phone data: use deletion/reset features or the file manager. Original media and separate backups can remain.
- PC workspace: save needed results, stop the engine and identify its workspace data folder before removing it. Ask for help if the location is unclear. Cancellation, browser closure or phone app deletion does not erase PC data.
- Server data: deleting Firebase anonymous identity and PC session records requires separate verification. Deleting the app does not guarantee deletion of the anonymous server record.
The operator cannot remotely delete files on your device. The scope of server deletion, provider processing delays and any legal retention obligations will be explained after review.